Terms & Conditions

Booking Terms & Conditions

• Customers should remove all personal belongings, money, and other significant items from their vehicle before interior detailing.

• Leon Prestige Mobile Detail LLC will not accept any liability for any loss or damage to any personal property, including the vehicle being serviced, any belongings inside the car, or the service location. Assure that your vehicle is being serviced in a lawful and safe area, and if you feel otherwise, please communicate your concerns with the technician.

• All vehicles are cleaned at the customer's risk and must withstand normal cleaning processes.

• Leon Prestige Mobile Detail LLC does not accept liability for discharged batteries during or after the completed service. Please inspect your vehicle after the service is rendered to ensure all interior lights, headlights, or running lights have been turned off.

• We cannot guarantee any firm times when accepting your booking.

• Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type.

• While every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.

• We reserve the right to alter or move a booking in line with staffing levels, weather conditions, and machinery or equipment failure.

• All orders placed require address, package, and vehicle condition verification. Service requests are not guaranteed at the time of booking and may be canceled at any time at the sole discretion of Leon Prestige Mobile Detail LLC.

• Leon Prestige Mobile Detail LLC reserves the right to refuse service to anyone.

• Leon Prestige Mobile Detail LLC reserves the right to refuse or deny customer demands above and beyond the booked detailing.

• Leon Prestige Mobile Detail LLC will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered.

 

Cancellation Terms & Conditions

• We require 24 hours notice to cancel any booking/detailing service. Failure to provide 24-hour advance notice of cancellation will make the deposit non-refundable for online bookings or a 20% charge from the entire service for appointments made over the phone; this includes calls, texts, or emails. This includes same-day appointments.

• Leon Prestige Mobile Detail LLC reserves the right to alter or amend a booking time/date without penalty but will let the customer know.

• Leon Prestige Mobile Detail LLC reserves the right to alter or move a booking according to its staff levels, weather conditions, and equipment failure without penalty to the company.

• Failure to be present at the time and location of the ordered service will result in the total value of the service being charged.

 

Service Guarantee

• Suppose there is probable and apparent cause that the service technician did not fulfill the package as ordered, or there is clear evidence of poor craftsmanship. In that case, we will, at our cost, refund or redo the uncompleted or unsatisfactory portion of the service. 

• Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Leon Prestige Mobile Detail LLC voids our Service Guarantee. Redo's, refunds, or reimbursements will not be made after unauthorized cleaning or repairs.

• Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 20% of the value of your service.

• Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray, or any other hazardous materials voids our service guarantee. No refunds, redo's, or additional work will be performed outside the original package or estimate.

• Some issues may require services beyond those you ordered. Refusing the benefits that customer service or your on-site technician recommends may invalidate the service guarantee.

• Only services included in your order and additional services authorized by Leonprestigemd.com are covered under our service guarantee. Any services not entrusted by Leonprestigemd.com are at the customer's own risk.

• Payment is due after your service. Refusal or failure to pay for your service invalidates our service guarantee, and any redo services or discounts are at the sole discretion of Leon Prestige Mobile Detail LLC.

• Any claims must be filed within 48 hours of the completion of the service by email contact@leonprestigemd.com. Pictures of the unsatisfactory portion of the service must be emailed within 24 hours of the claim being made. 

 

Gift Cards

• For payer verification purposes, Gift Cards have a 48-hour holding period before being redeemed for services.

• Gift Cards can only be used once per vehicle per service.

• Gift Cards can not be combined or redeemed with additional discounts, coupons, or promotions.

• The final price for services rendered may exceed the value of this gift certificate.

• Additional charges may apply to the redeemer if they choose a package that exceeds the cash value of their gift certificate.

• Additional surcharges for excessive pet hair, biological waste, other hazardous materials, larger vehicles, extreme damage, or other issues may apply.

• Gift Cards reflect a cash value. Service prices may adjust due to seasonality, location, inflation, or demand.

• Any balances for services ordered are due at the time of service and do not include additional services, tax, or gratuity.

• Gift cards are non-refundable.